Have a question?  Group O’s world-class customer care center has the answers and can support you at every step.  And your recipients can also access a dedicated care team to address any issue.

Client Support

  • Dedicated client services team
  • Telephone, chat and online support
  • Reporting dashboards and detailed analytics available

Enterprise Service

  • Online and toll-free IVR:
    • Activation, transaction history and balance check
  • Live customer care available for lost or stolen card

Additional Support and Services

  • Turnkey reward program design and delivery
  • Marketing collateral creative and production
  • Direct mail development and delivery
  • Web and mobile development and hosting
  • Customer surveys and analysis